IT Support Tips
Bring back a closed tab
Accidentally closed a tab? Simply press Ctrl + Shift + T to reopen the most recently closed tab and get back to what you were doing (Cmd + Shift + T on Macs).
Window snapping and multiple monitor control
Pressing the Windows Key + Arrow Keys will cause a window to quickly snap to each side of either monitor. Alternatively, hitting Shift + Windows Key + Arrows will cause the window to jump to the other monitor.
Undo everywhere
Did you know you can undo almost any action? Ctrl + Z is the ultimate hot key, and for sure you knew about it already, however note that undo doesn’t just apply to typing. If you accidentally delete or move a file, you can hit Ctrl + Z to bring it right back to where it was (Ctrl + Y will redo whatever you undid).
Reduce the number of programs running at startup
If your PC is taking too long to boot, it’s probably because you have far too many programs running at startup. It’s easy to reduce these and it will make your PC launch noticeably faster. Make sure you research what you are turning off as some processes might be needed by third party programs you have installed.
• Windows: Open the task manager (Ctrl + Shift + Esc) and head to the startup tab to configure what programs you want to launch with your system.
General FAQs
What is VoIP?
VoIP stands for Voice over Internet Protocol. Essentially, your voice communications are delivered over the internet using the cloud. A VoIP system can be accessed from anywhere, as long as you are connected to the internet.
What is Ransomeware?
Ransomware is a type of infectious software designed to prevent you from accessing your files, databases, and applications until a request is fulfilled; this is typically a payment to the attacker.
What do I do when my computer crashes?
There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.
What do I do if my hard disk fails to work?
As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact us at Tapcast.
How do I get into my computers safe mode?
To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.
How can I update my Microsoft Windows computer?
If you are running Microsoft Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.
Cyber security FAQs
What is Cyber Security?
Cyber security is a means of protecting networks, systems, and programs from digital attacks. These attacks are designed to be disruptive. Aimed at stealing, changing, or destroying sensitive data. Often, attacks are used for financial gain by holding data or networks to ransom.
What is MultiFactor Authentication (MFA)?
Multi-factor authentication (MFA) is a process that requires two or more verification factors when attempting a login. For example: entering a password and an MFA app code.
What is a Password Manager?
A password manager is a site or program which stores your passwords in one place. You will need to log in to your Password Manager before using it. But this is the only password you’ll need to remember. We would also strongly recommend enabling multi-factor authentication (MFA) too.
When logged in to a password manager on a web browser, you can add extensions to autofill your login credentials on sites. You can also store other login credentials. Password managers can also create random, unique passwords for you.
Microsoft 365 FAQs
What is Microsoft Forms?
Microsoft Forms allows you to create surveys, polls, and quizzes. This can be done via Office on the web or through Microsoft Teams.
What is Microsoft Teams?
Microsoft Teams is primarily a business communications platform. It’s part of the Microsoft 365 family of products. Teams offers a range of collaboration methods, including chat, video conferencing, file storage, app integration and a VoIP telephony system.
Where is Microsoft Teams data stored?
Data from Microsoft Teams is stored in SharePoint. It can be accessed through your Files tab in Teams or through file explorer if it has been synced from Teams.